I Paid for the Top up and It Does not Appear

We understand that this is a frustrating situation for you, and we will be happy to help you solve the matter. For more detailed check up, we shall need some information from you.

Please provide your user nick and the way you made payment for top up. If you paid using an SMS, give us a phone number from which you sent an SMS. If possible, also send us a screenshot or other proof of payment made so that we can check the situation directly in our system.

Thank you for your cooperation and patience. Our staff will look at your case as soon as possible and try to find a solution. If we need more information, we will contact you.